Ordo Gym help center

Account and sign-in

I did not get the confirmation e-mail

Check your spam folder. You can resend the link from More → My profile → Send verification.

I forgot my password

On the sign-in screen choose “Forgot password” and enter the account e-mail. If you signed in with Google or Apple, the password is managed by those providers.

I want to use the app on two devices

Sign in with the same account. Data syncs automatically whenever the device is online.

PRO and payments

I bought PRO but the features are locked

Open More → PRO and tap “Restore” in the top right corner. Make sure you are signed in to the same App Store account you used for the purchase.

How to cancel the subscription

In your App Store subscription settings, at least 24 hours before the period ends. The PRO screen in the app has a shortcut (“Manage subscription”).

I want a refund

Refunds are handled by Apple at reportaproblem.apple.com. We have no technical way to refund on our side.

Invoice for PRO

The billing document is issued by the store where you bought the subscription; find it in your App Store purchase history.

Clients, packages and workouts

The 3-client limit

The free plan lets you manage 3 clients. After upgrading to PRO the limit disappears and all previously added clients are visible again.

A package does not count sessions down

A session is deducted when you plan a workout attached to that package. Check in the workout form that the right package is selected.

Partial payments

A PRO feature: in the package details tap “Add payment”. The bar on the tile shows progress, and the package is marked paid once the full amount is in.

An exercise is missing

Add your own under More → My exercises or directly from the workout form. Save a finished workout as a template.

Data and account

Deleting the account

More → My profile → Delete my account. This is irreversible and removes all clients, packages and workouts. Turn off the PRO subscription in the store first; deleting the account does not stop it.

Exporting data

Write from the account e-mail address to support@ordogym.com. Within 14 days we send a JSON archive with clients, packages, payments and workouts.

Who can see my clients’ data

Only you. The database has per-account access rules and the activity ranking compares EXP points only. Details in the Privacy Policy.

Documents

• Terms of Service
• Privacy Policy and data processing agreement
• Apple standard EULA