Ordo Gym Terms of Service

1. General provisions

1. The Ordo Gym mobile application (the App) and the related data synchronisation service (the Service) are provided by POKO Adam Rokita, Działkowa 127/11, 05-808 Parzniew, Poland, tax ID (NIP) 534-22-67-654, e-mail support@ordogym.com (the Publisher).
2. The Terms set out the rules of using the App and the Service, the scope of the license, the conditions of the free plan and the PRO subscription, the complaint procedure and the Publisher’s liability.
3. The App is distributed through the App Store operated by Apple Inc. and its affiliates (Apple or the Store). Downloading and using the App is additionally subject to the Store terms, including Apple’s Licensed Application End User License Agreement. Where these Terms conflict with mandatory Store terms, the Store terms prevail.
4. Creating an Account constitutes acceptance of the Terms. If you do not accept them, stop using the App and remove it from your device.
5. The Terms are available free of charge at ordogym.com in a form that allows downloading, saving and printing; the App links to them under More → Terms and privacy policy.

2. Definitions

User (Trainer)

a natural person who created an Account and uses the App to organise their own training work with other people, professionally or as an amateur.

Consumer

a User acting for purposes outside their trade or profession, including a sole trader entitled to consumer protection under Polish law.

Account

the User’s individual account in the Service, created with an e-mail address and password or by signing in with Google or Apple, to which all data saved in the App is linked.

Client

a person whose data the User enters into the App as their trainee (name, optionally contact details, body parameters, goals, notes).

Package

a set of workouts sold by the User to a Client and recorded in the App, with the number of sessions, price, validity and payment date. The App records Packages and payments but does not process payments between the User and the Client.

Free plan

the scope of the App available without charge, described in Section 6.

PRO

a paid auto-renewing subscription, monthly or yearly, that extends the App with the features listed in Section 6.

Store

the App Store, from which the User downloaded the App and where they make purchases.

3. What the App is

1. The App is an organisational tool for trainers. It allows, in particular, keeping Client records, planning workouts in a calendar, running a workout with a timer and set log, tracking Packages and payments, creating custom exercises and workout templates, and in PRO also generating client progress reports, monthly finance summaries and reminders.
2. The App is not a medical device within the meaning of Regulation (EU) 2017/745 and does not diagnose, treat or assess health. Parameters entered (such as body weight, height or target weight) are the User’s organisational data and do not constitute medical or dietary advice. Training and health decisions concerning Clients are made by the User at their own responsibility.
3. The App does not process payments between the User and Clients. Package and payment records are for bookkeeping only and create no obligation on the Publisher’s side.
4. Data saved in the App is synchronised with the Service’s servers so that the User can access it from any device signed in to their Account.

4. Technical requirements

1. Using the App requires an iPhone running at least the iOS version listed on the App’s App Store page, an Apple account and internet access.
2. An internet connection is needed to create an Account, sign in, synchronise data, purchase and restore subscriptions and receive notifications. The App may work briefly offline on locally cached data; changes made offline are synchronised once the connection returns and the Publisher does not guarantee their preservation in every case.
3. Reminders about workouts, packages and payments require the system notification permission. Declining it does not limit other features.
4. Data transmission costs are borne by the User according to their carrier’s terms.
5. The Publisher may release updates. Using an outdated version may limit or impair functionality.

5. Account

1. Using the App requires an Account created with an e-mail address and password, a Google account or an Apple account (Sign in with Apple). E-mail registration is followed by a confirmation message.
2. An Account may be created by a person aged 16 or over. Accounts created by automated means are not allowed.
3. One Account is intended for one User. The User is responsible for keeping sign-in credentials confidential and for all activity performed after signing in to their Account.
4. The User may change their display name and password at any time (More → My profile) and delete the Account (Section 15).

6. Free plan and PRO

1. The free plan includes up to 3 active Clients, unlimited calendar and workout planning, the workout player with timer, custom exercises and templates, basic Package and payment records, and achievements.
2. PRO adds: unlimited Clients, partial payments for Packages, a shareable client progress report, a monthly finance summary and reminders about expiring Packages and overdue payments. The current scope of PRO is described on the PRO screen in the App and may be extended.
3. After PRO expires the User keeps access to all saved data. PRO features are locked and, if the number of Clients exceeds the free plan limit, the App shows only part of the list until PRO is renewed or the excess Clients are removed; the data of the remaining Clients is not deleted.
4. The Publisher may develop, change or withdraw individual features. A change during a paid PRO period may not deprive the User of essential features they paid for, unless required for legal or technical reasons; in that case the User may terminate the agreement under Section 15.

7. Subscription and payments

1. PRO is offered as an auto-renewing subscription with a monthly or yearly period, purchased as an in-app purchase in the relevant Store. Prices are shown in the App before purchase in the currency of the User’s Store account and include applicable taxes. Prices on ordogym.com are indicative; the price shown in the Store is binding.
2. If the offer includes a free trial, its length is shown in the App before purchase. After the trial the subscription becomes paid unless the User turns it off at least 24 hours before the trial ends. A trial is available once per Store account.
3. The Store charges the next period within 24 hours before the current period ends. The subscription can be turned off at any time in the App Store subscription settings; the PRO screen in the App has a shortcut to them. Turning it off takes effect at the end of the paid period, during which PRO stays active.
4. Sales, charging and billing documents are handled by Apple under the Store’s terms. The Publisher does not process payments and has no access to the User’s card details.
5. PRO entitlements are linked to the Account and to the Store account used for the purchase. On another device with the same Store account they can be recovered with “Restore” on the PRO screen. Subscription status is verified with the help of RevenueCat (Section 6 of the Privacy Policy).
6. Plan changes (e.g. monthly to yearly) are made in the Store under its rules; the Store settles any difference.

8. Withdrawal and refunds

1. A Consumer has the right to withdraw from a distance contract within 14 days under consumer protection law.
2. The right of withdrawal does not apply to digital content not supplied on a tangible medium if performance began with the Consumer’s prior express consent and acknowledgement of the loss of that right. PRO is activated immediately after purchase.
3. Regardless of the above, refunds are handled by Apple under its own rules. Requests should be submitted directly at reportaproblem.apple.com. The Publisher has no technical means to issue refunds itself.
4. A refund results in the loss of PRO entitlements for the refunded period.

9. Your clients’ data

1. The User enters their Clients’ data into the App and decides on its scope and purpose. Under the GDPR the User is the controller of Clients’ personal data and the Publisher is a processor that stores and synchronises that data solely on the User’s instructions and to provide the Service.
2. The User confirms they have a legal basis to process Clients’ data (e.g. a training services contract or consent) and have informed Clients about the use of the App to the extent required by law.
3. The processing terms are set out in Section 9 of the Privacy Policy, which constitutes a data processing agreement under Article 28 GDPR. On request the Publisher provides a signable copy.
4. The User should not enter data that is unnecessary for training, in particular detailed medical records of Clients. The client note is meant for training guidance.

10. Acceptable use

1. The User undertakes to use the App lawfully and in line with these Terms, in particular not to enter unlawful, offensive or infringing content.
2. It is prohibited to interfere with the Service, circumvent free plan limits, attempt unauthorised access to other Users’ data or use the Service in a way that unduly burdens the infrastructure.
3. The activity ranking in the App is anonymous: it compares only Users’ experience points (EXP) and discloses no identity or Client data to anyone.
4. In case of a breach the Publisher may request that the User stop, restrict Account features and, for gross or repeated breaches, suspend or delete the Account after notice by e-mail, unless immediate action is required for security or legal reasons.

11. License and intellectual property

1. The Publisher grants the User a non-exclusive, non-transferable, worldwide license to use the App on devices the User owns or controls, within the scope of these Terms and the Store terms, to organise their own training work.
2. Decompiling, disassembling or otherwise reverse engineering the code (beyond what mandatory law allows), modifying the App, creating derivative works, reselling, renting or making the App available to third parties is prohibited.
3. The Publisher claims no rights to content entered by the User (Client data, custom exercises, templates, notes). The User grants the Publisher only the technical permission to store, back up and synchronise it as necessary to provide the Service.
4. The built-in exercise library, graphics, icons and the Ordo Gym mark belong to the Publisher or its licensors and are protected by copyright.

12. Availability and changes

1. The Publisher strives to keep the Service available but does not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, failures or infrastructure providers (Google Firebase). Planned outages longer than a few hours are announced in the App or on the website where possible.
2. The Publisher may change the App and the Service, including adding, modifying or withdrawing features, subject to Section 6(4) for a paid PRO period.
3. If the Publisher decides to discontinue the Service, Users will be notified by e-mail or in the App at least 60 days in advance and given the opportunity to export their data under Section 15(4).

13. Complaints

1. Complaints about the App and the Service may be sent to support@ordogym.com. Please include a description of the problem, device model, OS version and account ID (the App attaches it automatically in the message sent from the Contact screen).
2. The Publisher responds to complaints within 14 days of receipt, to the address the complaint was sent from.
3. Complaints about payments, invoices and refunds are handled by the Store where the purchase was made (Section 8).
4. Consumers may use out-of-court complaint procedures, including consumer ombudsmen and the EU ODR platform (ec.europa.eu/consumers/odr).

14. Liability

1. The Publisher is liable for the conformity of the App and the Service with the contract under applicable law, in particular consumer rules on digital content and services.
2. The Publisher is not liable for training or health decisions made by the User or their Clients based on data in the App, for settlements between the User and Clients, or for content entered by the User.
3. The Publisher is not liable for unavailability caused by circumstances beyond its control, including network failures, the User’s devices, the Stores or infrastructure providers, nor for the loss of data stored only locally on a device that was not synchronised.
4. Towards Users who are not Consumers, the Publisher’s liability is limited to the PRO fees paid in the 12 months preceding the event and excludes lost profits. The limitations do not apply to damage caused intentionally.

15. Account deletion and termination

1. The User may delete the Account at any time in the App (More → My profile → Delete my account). Deletion is irreversible and covers all Client, workout, Package and achievement data linked to the Account.
2. Deleting the Account does not cancel the PRO subscription, which is managed by the Store. Before deleting the Account the User should turn off renewal in the App Store; otherwise the Store may charge the next period.
3. The Publisher may terminate the agreement with 30 days’ notice for important reasons, and without notice in the cases described in Section 10(4).
4. Before deleting the Account, and during the notice period, the User may ask the Publisher to export their data in a commonly used format (Section 11 of the Privacy Policy).

16. Changes to the Terms and final provisions

1. The Publisher may amend the Terms for important reasons, in particular changes in law, in the scope of features or in Store terms. Users are informed in the App or by e-mail at least 14 days before the change takes effect. A User who does not accept the change may delete the Account; continued use after that date constitutes acceptance.
2. Editorial changes and new features that do not worsen the User’s position may take effect upon publication.
3. The Terms are governed by Polish law. This choice does not deprive a Consumer of the protection of mandatory provisions of the law of their habitual residence.
4. Disputes with Users who are not Consumers are settled by the court competent for the Publisher’s seat. Disputes with Consumers are settled by the court competent under general rules.
5. The current version of the Terms is always available at ordogym.com/terms.